Leadership and accountability
Defined clinical responsibility, documented decision ownership and access to senior review when complexity increases.
Medical Repatriation
Every decision connected. Every risk considered.
Our case management pathway brings clinical assessment, travel planning and provider coordination together from the first referral through to safe handover.
How we work
A risk-led case pathway.
Each stage creates a clear decision point, accountable ownership and an opportunity to identify or reduce risk before the journey progresses.
- 01
Referral and immediate triage
Confirm urgency, location, presenting needs, current care and any immediate barriers to safe movement.
- 02
Information, consent and validation
Gather the available clinical record, verify key facts and address consent, capacity, safeguarding and information-sharing requirements.
- 03
Clinical assessment
Review stability, functional needs, likely deterioration risks and whether further clinical information or senior advice is required.
- 04
Case plan and authorisation
Set out the recommended transport method, escort level, equipment, monitoring, contingencies, costs and approval points.
- 05
Travel and provider coordination
Coordinate transport, airline requirements, MEDIF documentation, ground movements, accommodation and receiving arrangements.
- 06
Pre-departure safety review
Reconfirm clinical status, documentation, medicines, equipment, escort briefing and escalation plans before movement begins.
- 07
Journey oversight
Maintain case communication, respond to changes and support documented clinical or operational escalation throughout the journey.
- 08
Handover, closure and review
Complete a structured handover, reconcile records, capture outcomes and identify any learning for future cases.
Case oversight
Medical and clinical governance.
Our governance structure is designed to support defensible decisions, consistent practice and continuous learning.
Risk and suitability
Case-specific assessment of transport suitability, deterioration risk, escort capability and journey contingencies.
People and competence
Professional registration, identity, experience, competency and role-specific checks for clinicians supporting a case.
Consent and safeguarding
Clear consideration of consent, mental capacity, best interests, safeguarding concerns and patient dignity.
Medicines and equipment
Governance for medicines, oxygen, devices, infection prevention, equipment readiness and safe clinical use.
Records and confidentiality
Accurate case documentation, secure information handling, appropriate access and traceable clinical communication.
Escalation and incidents
Defined escalation routes, incident reporting, proportionate investigation and transparent action when concerns arise.
Quality improvement
Case review, audit, feedback, outcome monitoring and practical learning used to strengthen future delivery.